Your privacy matters to us. This Privacy Policy explains what personal information epivin collects from Pakistani players, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own data. Please take the time to read this document carefully — it applies to all registered accounts on the epivin platform.
epivin ("epivin", "we", "us", "our") operates the online casino and sports betting platform accessible at epivin.org. We are committed to protecting the privacy and personal data of all users ("you", "your", "Player") who interact with our platform, whether through a desktop browser, mobile browser, or any other interface we may provide.
This Privacy Policy sets out in clear terms how epivin collects, processes, stores, shares, and protects your personal information. It also explains the rights you hold in relation to your personal data and how you may exercise those rights. This policy is intended to be read alongside our Terms and Conditions, which govern the overall relationship between you and epivin.
By registering an account with epivin, making a deposit, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must not use the epivin platform.
Plain Language Summary: We collect certain personal information to run your account, verify your identity, process your PKR transactions via JazzCash or EasyPaisa, prevent fraud, and comply with the law. We do not sell your data to advertisers. You have rights over your data and can contact us at any time.
epivin collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we may collect include, but are not limited to, the following:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, gender | Registration & KYC verification |
| Contact Data | Email address, mobile number, city, postal address | Account registration |
| Financial Data | JazzCash account, EasyPaisa number, bank account details, transaction history | Deposit & withdrawal processing |
| Verification Documents | CNIC scan, selfie photo, proof of payment method ownership | KYC & AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically on platform access |
| Usage Data | Game history, bet amounts, session duration, pages visited, features used | Automatically during gameplay |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods | When tools are activated by you |
Special Category Data: epivin does not intentionally collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required for responsible gaming assessments or as mandated by applicable regulation.
epivin collects personal data through a number of channels and methods, including:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, participate in a promotion, or respond to a survey. This includes all form inputs, document uploads, and live chat conversations initiated by you.
When you access the epivin platform, our servers and analytics systems automatically record technical and usage data. This includes your IP address, device identifiers, browser type and version, the pages you visit, the games you play, bet values, session durations, and error logs. This data is collected using server logs, cookies, and similar tracking technologies described in Section 7.
We may receive data about you from third-party service providers where this is necessary for identity verification, fraud prevention, or payment processing. This may include confirmation of CNIC validity from identity verification partners, transaction status updates from JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, and risk scoring data from fraud detection services. All such third parties are contractually bound to handle your data in accordance with applicable data protection standards.
epivin processes your personal data for the following purposes:
epivin processes your personal data under the following legal bases, depending on the purpose of processing:
Consent Withdrawal: To stop receiving marketing emails or SMS from epivin, simply click the unsubscribe link in any marketing message, or contact our support team at [email protected]. Withdrawing marketing consent will not affect your ability to continue using your epivin account.
epivin does not sell your personal data to third parties for marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-party vendors who provide services on our behalf, including identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), game software suppliers, cloud hosting providers, customer support platform operators, and fraud detection services. All service providers are bound by data processing agreements that restrict them from using your data for any purpose other than providing the contracted service to epivin.
Where required by applicable law, court order, or regulatory directive, epivin may disclose personal data to government authorities, law enforcement agencies, gaming regulators, or financial intelligence units. Such disclosures will be made only to the extent required by law and, where legally permissible, we will notify you of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of epivin's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to the applicable privacy terms before the transfer takes effect.
In circumstances not covered above, epivin will share your personal data with third parties only with your prior explicit consent, which you may withdraw at any time.
epivin uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, analyse usage patterns, and detect fraudulent activity. The following categories of cookies may be set when you visit epivin.org:
You may manage cookie preferences through your browser settings. Please note that blocking essential cookies may prevent you from logging in or completing transactions on the epivin platform. epivin does not use advertising cookies or third-party retargeting pixels.
epivin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.
epivin employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include:
Breach Notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, epivin will notify affected players without undue delay and will report the breach to the relevant regulatory authority in accordance with applicable requirements. We will provide information on the nature of the breach, data affected, and steps taken to mitigate harm.
As a registered epivin user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. epivin will respond to all valid requests within 30 days.
Request a copy of all personal data epivin holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data, subject to legal retention requirements.
Request that we restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Please Note: Some rights are subject to limitations under applicable law. For example, the right to erasure may not apply where retention is required for AML compliance or to resolve an active dispute. We will always explain the reason if we are unable to fulfil a request in full.
epivin is strictly an adults-only platform. The minimum age to register and use the epivin platform is 21 years. epivin does not knowingly collect personal data from any individual under the age of 21.
If we become aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, the data will be securely deleted to the extent not required for regulatory compliance purposes, and any funds associated with the account will be handled in accordance with our Terms and Conditions and applicable regulatory requirements.
If you are a parent or guardian and believe that your child has registered an account on epivin, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
The epivin platform may contain references to third-party game providers whose software and services are integrated into our platform. While epivin carefully vets all game providers and requires them to meet our data protection standards through contractual data processing agreements, epivin is not responsible for the privacy practices of third-party game software providers in relation to data they independently collect within their own systems.
epivin does not embed social media widgets, third-party advertising networks, or unrelated external links into the platform that would result in your data being shared with parties outside the epivin service delivery chain without your knowledge. Any game providers integrated into the platform are operating as data processors under our instructions, not as independent data controllers.
epivin reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email to the address on file, via an in-platform notification, or by displaying a prominent notice on the epivin website prior to the change taking effect.
The updated policy will be published at epivin.org/privacy-policy with a revised effective date at the top of the document. Your continued use of the epivin platform after the effective date of any amendment constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically to stay informed of how epivin protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way epivin handles your personal data, please reach out to us using the following contact details:
If you are not satisfied with our response to your privacy request, you may escalate your concern to the relevant data protection authority or gaming regulatory body in the licensing jurisdiction applicable to your account. Contact details for the relevant authority are available on request from our support team.
epivin is committed to treating all privacy queries from players in Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and across Pakistan with the same level of seriousness and care, regardless of the nature of the request.
Six core principles that guide how epivin handles the personal data of every Pakistani player on our platform.
epivin does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to deliver the epivin service, process your PKR transactions, and meet our regulatory obligations. Nothing more, nothing less.
All data between your device and our servers is encrypted using TLS 1.3. Your account password is hashed and salted — our staff cannot read it. Payment information processed through JazzCash, EasyPaisa, and Pakistani banks is handled under strict payment security standards.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days. Marketing consent can be withdrawn instantly via the unsubscribe link in any email we send you.
epivin collects only the personal information that is genuinely necessary — for identity verification, payment processing, fraud prevention, and responsible gaming. We do not ask for data we do not need, and we do not retain data beyond the legally required retention periods.
Our data practices are designed to align with international data protection standards and the requirements of our gaming licence. KYC and AML data is handled with the care and confidentiality that compliance obligations demand, and is never disclosed beyond what is legally required.
If our Privacy Policy changes in any material way, we will notify you before the change takes effect — via email or in-platform message. We will always be clear about what has changed and why. Questions about your privacy are always welcome at [email protected].
Our bilingual support team is available 24/7 to help with any data-related queries. You can also explore the epivin platform and see our privacy-first approach in action.